Pre-orders cannot be cancelled under any circumstance.

FAULTY GOODS

We take great care when packaging items and releasing them, so it is unlikely that such a situation should arise. All products undergo quality control by one of our staff before being dispatched. For faulty goods please contact us and reference the order number. We aim to reply to you within 24 hours.

Please note we should be made aware of any faulty goods on the day of delivery otherwise we will not be held liable for any claims of damage over this period.

Faults are only considered on physical condition. The following will not be eligble under the policy of the faulty good: ‘Does not look like the picture’, ‘Quality’. We have arrangements such as WhatsApp to avoid these situations. 

*Sale items are not eligible to be returned under our faulty goods policy

This does not apply to Fancy/Chiffon items due to the delicate nature of the product, it is strictly no refund or exchange on these items under any circumstance

SALE ITEMS

There is a possibility that items on sale are reduced due to any of the following reasons: end-of-season items/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault. 

Therefore sale items are non-returnable or exchangeable under any circumstance.